Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy describes how Mouthy Inc. and its affiliates (collectively "Mouthy") collect and process your personal information through Mouthy websites, devices, products, services, online and physical stores, and applications that reference this Privacy Policy (together "Mouthy Services"). By using Mouthy Services you are consenting to the practices described in this Privacy Policy.


What Personal Information About Customers Does Mouthy Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

  • Information You Give Us. 
    We receive and store any information you provide in relation to Mouthy Services. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Mouthy Services.
  • Automatic Information.
    We automatically collect and store certain types of information about your use of Mouthy Services, including information about your interaction with content and services available through Mouthy Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Mouthy Services and other content served by or on behalf of Mouthy on other websites. Click here to see examples of what we collect.
  • Information from Other Sources.
    We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. Click here to see additional examples of the information we receive.

For What Purposes Does Mouthy Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services.
    We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Mouthy Services.
    We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Mouthy Services.
  • Recommendations and personalization.
    We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Mouthy Services.
  • Comply with legal obligations.
    In certain cases, we collect and use your personal information to comply with laws. For instance, we collect your age verification information to determine if you are of age to access our store(s) and the products or services offered by Mouthy.
  • Communicate with you.
    We use your personal information to communicate with you in relation to Mouthy Services via different channels (e.g., by phone, email, chat).
  • We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
  • Fraud Prevention and Credit Risks.
    We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Mouthy, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Mouthy Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice.

Does Mouthy Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with subsidiaries which Mouthy Inc. controls and parent entities that control Mouthy Inc., that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

  • Transactions involving Third Parties. 
    We make available to you services, products, applications, or skills provided by third parties for use on or through Mouthy Services. For example, you may order products from third parties through our stores. We also offer services or sell product lines jointly with third-party businesses, such as co-branded items. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
  • Third-Party Service Providers. 
    We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, pruning customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Business Transfers. 
    As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Mouthy Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Mouthy and Others. 
    We disclose account and other personal information when we believe disclosing is appropriate to comply with the law; enforce or apply our Terms of service and other agreements; or protect the rights, property, or safety of Mouthy, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • Our merchant service providers (payment processors) follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer.

What About Advertising?

  • Third-Party Advertisers and Links to Other Websites. 
    Mouthy Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. 
  • Use of Third-Party Advertising Services. 
    We provide ad companies with information that allows them to serve you with more useful and relevant Mouthy ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. Some ad companies also use this information to serve you relevant ads from other advertisers. 

What Information Can I Access?

You can access your information, including your name, address, profile information, and purchase history in the "Your Account" section of the website. Click here for a list of examples that you can access.

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Mouthy Services also include settings that provide you with options as to how your information is being used.

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Mouthy Services.
  • You can add or update certain information on pages such as those referenced in What Information Can I Access?. When you update information, we usually keep a copy of the prior version for our records.
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Mouthy Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Notice.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal data. If you wish to do any of these things, please contact Customer Service. Depending on your data choices, certain services may be limited or unavailable.

Are Minors Allowed to Use Mouthy Services?

Mouthy does not sell products for purchase or use by minors. If you are under the legal majority age in your jurisdiction (place where you live) for the use of cannabis or cannabis accessories, you may NOT use Mouthy Services under any circumstances.

Terms of Service, Notices, and Revisions

If you choose to use Mouthy Services, your use and any dispute over privacy is subject to this Policy and our Terms of service, including limitations on damages, resolution of disputes, and application of the law of the province of Ontario. If you have any concern about privacy at Mouthy, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Related Practices and Information

Examples of Information Collected

Information You Give Us When You Use Mouthy Services

You provide information to us when you:

  • search or shop for products or services in our stores;
  • add or remove an item from your cart, or place an order through or use Mouthy Services;
  • download, stream, view, or use content on a device or through a service or application on a device;
  • provide information in Your Account
  • offer your products or services on or through Mouthy Services;
  • communicate with us by phone, email, or otherwise;
  • complete a questionnaire, a support ticket, or a contest entry form;
  • upload or stream images, videos or other files to Mouthy Services;
  • participate in Discussion Boards or other community features;
  • provide and rate reviews
  • employ Product Availability Alerts

As a result of those actions, you might supply us with such information as:

  • identifying information such as your name, address, and phone numbers;
  • payment information;
  • your age;
  • your location information;
  • your IP address;
  • people, addresses and phone numbers;
  • email addresses of your friends and other people;
  • content of reviews and emails to us;
  • images and videos collected or stored in connection with Mouthy Services;
  • information and documents regarding identity, including Social Insurance and driver's licence numbers;
  • corporate and financial information;
  • credit history information; and

Automatic Information

Examples of the information we collect and analyze include:

  • the internet protocol (IP) address used to connect your computer to the internet;
  • login, email address, and password;
  • the location of your device or computer;
  • content interaction information including information about your internet service provider;
  • device metrics such as connectivity data, and any errors or event failures;
  • Mouthy Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content
  • version and time zone settings;
  • purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Best Sellers;
  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse overs);
  • phone numbers used to call our customer service number; and

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

  • updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
  • account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
  • information about your interactions with products and services offered by our subsidiaries and parent companies;
  • search results and links, including paid listings (such as Sponsored Links);
  • credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access through Mouthy Services include:

  • status of recent orders;
  • your complete order history;
  • personally identifiable information (including name, email, password, and address);